Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Warranty

  • Our team of qualified professionals will do their best to answer to your service enquiries within up to 1 hour. If, however, the trouble you have encountered calls for some help from the Admin =Dept,= we are going to address the ticket to the administrator on duty and will write a comment to notify you.

  • Top quality support service

  • Top–class Tech Support Service

  • Our technical support staff is going to be online for you day–and–night to to attend to all assistance inquiry tickets that you send. We offer customer support for the software that are installed in advance on your web server. These include our custom produced Web Hosting Control Panel, the selected Operating System as well as the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and frequently updated article base is built into our custom–built Web Hosting Control Panel. It provides quick tips about how to execute all of the main web site maintenance jobs. The Help zone provides detailed how–to articles and step by step video training. You can gain access to the Help area by clicking the Help or Video buttons in the right corner of each Control Panel section.