Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your help requests will be replied to within maximum 60 min after the support ticket or email is received. If your case requires further assistance from a sysadmin, we will forward the ticket or the e–mail to the person in charge, without delay then leave a comment to let you know that more time will be required for reaching a solution. And if you take advantage of the Optional Admin Services package, any of the server management tasks included there will be completed whenever you decide.

  • Top quality support service

  • An Exceptional Support Service

  • Should you need any assistance while using the Web Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, do touch base with the tech support staff at any time through the ticketing system. Plus, in case you need help administering your dedicated server, you can order our Optional Admin Services package, which includes OS updates every week, problem troubleshooting and installation services, server monitoring and restarting services, backup hard disk storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel has been pre–installed for each dedicated web hosting plan. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on everything that you can do. Most educational articles in addition video versions that show all the operations that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.