There're lots of shared hosting companies out there, but many of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to contact the company by phone. The level of support that you will get via this particular channel of communication varies based on the service provider - several of them offer experienced telephone support, many others offer basic and customer support only as some matters are more time-consuming and it would be more convenient to be resolved through a support ticket, particularly if the situation needs to be escalated. However, it's good to find that you could always get in touch with your website hosting supplier as there are a lot of small problems that can be managed effectively and timely with a call, not mentioning that you will be able to get additional information regarding the services before you become a client.

Phone Support in Shared Hosting

We believe that being able to talk with a live agent is very important, so we have 3 support lines around the globe (Australia, USA and UK) and you'll be able to contact us over the phone for fourteen hours a day. In case you consider purchasing one of our Linux shared hosting, for instance, you will be able to phone us and find more about our services before you order to make sure that we do cover all system requirements for your websites. Following your purchase, you will be able to contact us about any sales and billing problems you may have, or receive any kind of general or basic tech info that you need. We've tried to find the balance between telephone and ticket support, so for strictly technical matters you can use the ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we offer. Whether you wish to find out more about the packages, you have some billing issue or some general problem, you can call us. Although some more complex problems could require a support ticket in order to give time to our technical support team to investigate, we are able to help you with a range of technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you can contact us.