Should you ever experience a problem with your website and be incapable of handling it on your own, ask the hosting company’s client care staff to help you bring the website back online. A fast solution would be the best scenario, but lots of companies answer within 24 hours or even more, especially if you’re dealing with a hosting reseller. Even if your problem can be resolved with ease, your site may not work satisfactorily or may not be reachable at all for a prolonged time interval, so you may lose potential customers because it is pretty unlikely that anybody will be dying to go back to a website that’s broken. Because of this, you have to make certain not only that you can touch base with your hosting company, but also that they can reply and assist you in a well-timed manner. If a software app update does not go smoothly or if you erase something incidentally, for example, the site must be fixed swiftly so as to prevent protracted downtime.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum response time for any client support ticket that you submit or any e-mail that you write is just sixty minutes, even in case you contact us during weekends and public holidays. Regardless of the nature of your enquiry or issue, we’ll help you straight away and will supply you with the needed information to rectify any problem with your websites. The real reply time typically doesn’t surpass fifteen to twenty minutes, which is the reason why you can just forget about waiting around for hours on end to get an issue sorted out or what is even worse than that – waiting around a whole day only to get a reply that more information is necessary while nothing’s sorted out. We’ll assist you without delay simply because we are aware of how costly time can be in the dynamic electronic era. The 1-hour response guarantee applies to any billing or technical question that you might have related to our Linux shared hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support team members are available at all times and they’ll reply to any ticket that you open through the hosting Control Panel within only 1 hour. The response time is guaranteed regardless of whether you have a generic query associated with your semi-dedicated server or you run into some complication and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we’re available around the clock to handle any billing, general or technical issue. If you contact us about anything that’s within our power, we’ll resolve it before we reply, which implies that you will not have to wait around for hours or even days while the problem continues. If there’s something that you have to do on your end, we’ll supply you with the required details – what workable solutions to try out, what actions to take, etc.