Live Chat Support

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A live chat is among the many ways of communication provided by some website hosting providers as a part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word as compared to a call with a representative. In addition, if the problem that you have needs some time to be examined and dealt with, you're able to do something different in the meantime rather than just waiting, as you would have to do when you call. You can also take advantage of a live chat support service for free as long as you have world wide web access even when your web hosting supplier is situated in a different country and they do not have a local phone number that you can call.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we supply live chat support as well. You'll be able to get in touch with us every single day, including holidays and weekends, and we can give you more info about the Linux shared hosting that we offer if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for entirely tech issues you have to open a trouble ticket to our technical support team, since such issues will require extra time to be dealt with, you can still get in touch with us on our live chat for some tech info. For example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, which means that if you have any kind of questions for our semi-dedicated hosting plans, you're able to talk with our customer care team at any moment no matter if you have already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, yet we will help you with a lot of technical questions too. We will help you choose the optimal plan for your sites if you do not have an account yet, we can answer all of the billing questions or concerns you have or we can help you with setting up your new e-mail address on your computer or smartphone - all the aforementioned will be done timely as our live chat service is accessible all day long, every single day. No matter when you need support, you'll be able to chat with a representative and save a long time.