A ticketing system is the most common communication medium that hosting companies offer to their customers. It is usually part of the billing account and is the most efficient way to solve an issue that requires some time to examine or that needs to be forwarded to a server administrator. Thus, all responses given by either side will be stored in the exact same place in case someone else wants to work on the given problem and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts in order to complete some operation or to get in touch with the hosting company’s support team. In case you would like to administer a number of domain names and each one of them is hosted in its own account, you will have to use even more accounts at the same time. Besides, it may take a considerable amount of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with a lot of other hosting companies, the trouble ticket system that we are using with our Linux shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize several usernames and passwords, as you will be able to manage both your tickets and the web hosting account itself from one place. So, if you’ve got a question or run into an issue, you can contact our customer service technicians momentarily. Our system includes a clever search mechanism. This suggests that even if you have sent plenty of tickets over the years, you will be able to find the one that you need effortlessly. On top of that, you can check knowledge base instructions for dealing with common challenges.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you’d like to touch base with our customer care staff representatives, you will be able to submit a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to submit a new ticket without any difficulty and to look through older tickets using an intelligent search box. Furthermore, you will be able to take a look at the applicable knowledgebase articles that our system will offer you based on the problem category that you select for your new ticket. You can carry out all of these things without logging out of your Hepsia Control Panel at any moment, so if you confront any issue or have a query, you can contact our technicians and solve the given problem in less than 1 hour through one single support platform.