Customer Support

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The accessibility to the customer and technical support that a shared hosting company offers can tell you a lot about the services which they supply as well. In the event that you are allowed to use just email messages and tickets, you have most likely come across some reseller and not the actual hosting supplier. When this is the case, you will have to wait for a few days in order to get a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for extra assistance. When the provider provides you with different means of communication with fast response time which are available at any time, they are almost certainly the top provider, not only a reseller. Therefore you will reap the benefits of well-timed assistance and top-notch support because they'll have direct access to the servers where your account is. Whatever the problem - sales or technical, it is generally better to get hold of your website hosting company directly via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for our shared hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail. In case you currently have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You'll be able to pick the most appropriate way to contact us depending on what your location is or the hardware you use. We can easily help you for almost any webhosting-related question that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the max reply time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you'll be able to take full advantage of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With various communication options, you will be able to choose the most convenient method to contact us and find out about our services if you don't have an account yet, or get support in case you're already our customer. You can call us, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour response time warranty, even though it hardly ever takes more than 20 minutes to receive assistance no matter the nature of the issue. With our customer and technical support services, we will be there for you whenever you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer features 24/7 customer and technical support, so if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with several local numbers around the globe, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it'll be easier to track what is going on. The maximum guaranteed response time for all e-mail messages and tickets is sixty minutes, yet it rarely takes that long to get support. If you add the Managed Services upgrade that we provide, our admins can also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we supply come with 24/7 support via various means of communication and with a 1-hour max response time guarantee. If you want to find out more about the packages or you have some billing or general questions, you'll be able to phone one of the local numbers that we have globally or you can use our live chat service and speak with a live agent. For strictly tech matters which require some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, since all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely is more than 30 mins, so you can forget about waiting for a whole day to get assistance. The support service is available for any server-related matters, including the pre-installed software. When you need support for third-party applications, you may consider adding the Managed Services upgrade that we offer for all packages.